Refund Policy

Effective as of: July 16, 2026

At Solar Hummingbird Feeder, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund policy.

1. 30-Day Return Window

You have 30 calendar days from the date your order was delivered to initiate a return for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. How to Initiate a Return

To initiate a return, please contact our customer service team at support@solarhummingbirdfeeder.com. Please include your order number and the reason for your return in your email. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.

Please do not send your purchase back to the manufacturer or without an RMA number, as it will not be processed.

3. Return Shipping Costs

The customer is responsible for paying the shipping costs for returning their item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days after we receive and inspect the returned item.

5. Non-Returnable Items

Certain types of items cannot be returned. These include:

• Gift cards
• Personalized or custom-made items
• Clearance or final sale items
• Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@solarhummingbirdfeeder.com with photos of the damage and your order number. We will gladly offer a free replacement or a full refund, including any original shipping costs, at our discretion. You will not be responsible for return shipping costs in this case.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@solarhummingbirdfeeder.com.

8. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@solarhummingbirdfeeder.com.